Cancellation and Refund Policy
1. Any cancellations in placed order will be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24hr delivery window starts.
2. Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to firstname.lastname@example.org.
- a. Order ID:
- b. Cancellation Reason:
3. Cancellation shall be initiated after formal order cancellation request is received at email@example.com. And amount will be credited in the same account from where its deducted and it will take 7 to 10 days.
4. Refund shall be made under following conditions:
- a. Order was cancelled.
- b. Order was not delivered to the recipient.( unfounded recipient orders are not eligible for refund)
- c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 20% charge is applicable.
7. Discounted or exempted products can not be claimed for refund.
8. Any extra amount credited to Cakesongo.com account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Cakesongo.com shall have the deciding hand.
10. Cakesongo.com may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at Cakesongoofficial@gmail.com