FAQ’s

FAQ

What are the payment methods available?

Cakesongo.com has tie up with PAYUMONEY. You can pay through any of the leading credit cards i.e. Visa, Master Card, Diners Club Card.

Is the Payment Made by me and my Credit Card Details Secure?

Yes, the payment gateway integrated is of PAYUMONEY, which is a secure gateway.

Is my personal details secure?

We have a well constituted & strict privacy policy . In brief the policy states that: We don’t share our customer data with anybody. We don’t have any such so called partner sites with whom we share data. No unsolicited emails are sent from us. We send occasional emails to you to keep you informed about our services but only to those customers who have instructed us to do so.

Are there any hidden charges or any shipping cost involved?

No there is no charge except that mentioned along with the item. This is what you pay.

What are delivery charges on Cakesongo.com?

Delivery charge is Rs 100/- for normal time and big cities. If you want to deliver in Late Night (9 PM to 11:30 PM) or Mid Night (11:30 PM to 12:00 Mid Night), delivery charges would be Rs 300/-. For small city, where our vendor has to move from long distance, delivery charge is Rs 300/-. When you place the order, It shows delivery charges with respect of timing and cities.

Can I order the flowers to be delivered the same day?

Yes, same day delivery is possible all over India if the order is placed till 1500 Hrs Indian Standard Time (+0530 GMT) as shown on the top right of this page.

What if I need to get the delivery made on the same day but its past 1500 Hrs IST, or What is Express Delivery?

For delivery in Delhi(and NCR),Muzaffarnagar, Meerut, Ghaziabad, Surat, Mumbai, Hyderabad, Bangalore and Chennai we have express delivery service. For which orders are taken till 1700 Hrs. IST (+0530 GMT). We give no guarantee for the delivery in the same day for Express Delivery. You are charged only if we deliver the flowers.

Can I send some message along with the Flowers?

Yes, you can send your personal message along with flowers by typing it in the Message box in the checkout form.

How do I know if Cakesongo.com has received my order?

As soon as we receive an order, an email is sent to the email id provided in the checkout form. Also order status is updated in the order tracking section, the status can be checked there.

 

How are the flowers delivered?

All the Fresh flowers are hand delivered by the local florist in the respective cities and a strict guidelines and standard are maintained to ensure that the flowers are fresh and are up to the standard laid by the industry.

Where all can the delivery be made?

The delivery is possible in all major towns and cities of India, for a detailed list click here.

Is the delivery possible on holidays?

Yes, in most of the cities and towns the delivery is possible on holidays but there may be some exceptions.

How do I know if my order got delivered fine?

Cakesongo.com guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. You can also track your order through the Order Tracking section (Link on the top of the website). Also if by any reason the order cannot be filled you will be contacted by our customer service as soon as the florist reported his delivery problem. If you know that the order did not reach its delivery destination you may contact us at Cakesongoofficial@gmail.com to claim a non delivery with reference to your Order Number.

What if my order is not delivered on the desired day?

In rare cases like these, full amount will be refunded. Read our Terms and Conditions for more information.

When will the order be delivered, what time?

We cannot guarantee the time of delivery, but the flowers will be delivered on the delivery date specified by you.

What happens if the recipient is not at home or at the delivery address?

In this case the delivery is made to the neighbours, only if they agree to take the delivery on receiver’s behalf.

How can I get personal assistance?

You can contact us on Cakesongoofficial@gmail.com or +91-7982041689 any time, or you can just call online delivery team, if you require any personal assistance from us.

Where can I enter special instructions?

If you have additional delivery information such as additional phone number or address, kindly write in the additional information box provided in the checkout form. If you have already placed the order then you can write the information in an email to cate@onlinedelivery.in with the order number.

How can I cancel or reschedule an order?

If you need to cancel or reschedule your order due to unforeseen circumstances you can email at Cakesongoofficial@gmail.com, at least one day before the scheduled delivery date.

How can I change an order?

If you need to change the delivery details kindly write us an email to Cakesongoofficial@gmail.com, atleast one day before the scheduled delivery date. You can also get the items in the orders changed but due to legal constraints value of the order cannot be changed. For this order is to be cancelled and new order is to be placed.

What if I am confused on what to send?

No problem, you can just let us know your budget for the flower arrangement you would like to send and our experienced and talented florists will create something suitable for you in your budget and get it delivered with your emotions. What do I do if I forgot my member password?

Click on login, and on the login screen click on the Forgot Password link. You will be prompted for your email id. Your login information will be sent on this email id.

How long will the flowers last?

Different Flowers have different shelf life but again a lot depend on how care is taken of the flowers. Due to the perishable nature we cannot give the Guarantee for life of the flowers.

How can I best care for my flowers?

To keep your flowers fresh and long lasting, change or add water daily. If possible, re-cut the end of flower stems under water. You may also add a floral preservative to maximize the freshness and life of your flowers. Keep your flowers in comfortable room temperature and keep them out of direct sunlight. With this proper care your flowers are expected to last for approximately 5 days.